• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
951.823.8490Let's Talk
Cibaria International

Cibaria International

Fabulous Flavors from All Around the World

  • Home
  • About
    • History
    • Culture
    • Mission
    • Meet Our Team
  • Join Our Team
    • We Are an Equal Opportunity Employer
    • We Welcome Veterans and Military Service Members
    • Current Open Careers at Cibaria
  • Industries We Serve
  • Products
  • Blog
    • Olive Oils from Around the World
    • Wholesale Olive Oil
    • Wholesale Balsamic Vinegar
    • Containers and Fustis
    • Olive Oil Varietals
    • Wholesale Bottles

Damage Policy

Cibaria Store Supply Damage Policy

We understand that when the truck arrives with your new load that it is sometimes hard to take the time to break the load down to look for hidden damage or missing products. To ensure that you get proper credit for what you have ordered, we recommend that you follow the procedures below:

1. First, do a visual inspection of the pallets. Cibaria straps each pallet with tape that says right on it “if seal is broken, check contents”. If this tape is broken or missing, the trucking company may have taken apart the pallet and shipped the products off the pallet, put the pallet back together to deliver to you. In that instance, you need to be very careful in your count and inspection.

2. If you have time upon arrival, tear apart the pallets and get an actual count and search for damage. You have approximately 15 minutes of free time with the driver so don’t let them hurry you too much. If everything is fine, sign for the product.

3. If something is missing or damaged, if at all possible, take pictures of the damaged items. Also, make notes on the paperwork that the driver has you sign. If you do not notate the damages or missing items, it is very difficult to get credit. You don’t necessarily have to indicate which specific item is missing. You can put a case count only (“34 cases received”) or mark it with how many are missing (“missing 2 cases”). For damages, it is better if you can be specific(“1-17.5Liter 25 Star damaged and leaking”) but if you can’t tell, you can just mark it (“Boxesstained-will report damages later”).

4. If you don’t have time to break down the pallets upon delivery but it looks like everything is ok, it is best to sign the driver’s paperwork with “Received in apparent good order but subject to further confirmation”.

As soon as possible, check your load thoroughly.

5. Report any problems promptly. The longer you take, the harder it is to trace what happened, and getting credit is less likely

Primary Sidebar

Industries We Serve

Food Manufacturers

Retail Store Supply

Private / White Label

Food Service Distributors

Chefs & Caterers

Personal & Pet Care Products

Resource Library

  • Bulk Ingredients for Recipes
  • Retail Store Supply
  • Private / White Label
  • Food Service for Distributors
  • Ingredients for Chefs & Caterers
  • Ingredients for Personal Care Products
  • Personal Care Products

Sign Up to Receive Your FREE Copy!

A Guide to The World of Olive OilsA Guide to The World of Olive Oils

Sign Up to Receive Your FREE Copy!

A Guide to The World of Olive OilsA Guide to The World of Olive Oils

Footer

Cibaria International
705 Columbia Avenue
Riverside, CA 92507
Phone: (951) 823-8490
Fax: (951) 823-8495
customerservice@cibaria-intl.com
Websites
Store Supply
Personal Care Supply

Copyright © 2023 · Cibaria International · All Rights Reserved

  • Cibaria International Policy Pages
Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}